Frequently Asked Questions
Everything you need to know about shopping for your home at Casa Center.
What is the standard shipping timeframe for furniture?
Most of our home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the white-glove service requirements.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout for items like bed frames, dining tables, and shelving units.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Casa Center account and visit the 'Order History' section to see real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.
Are your wood products sustainably sourced?
At Casa Center, we are committed to sustainability. Many of our wooden furniture collections are crafted from FSC-certified timber and eco-friendly reclaimed materials.